Technical Support Specialist

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in Atlanta, GA - Peachtree Corners.

We are seeking a knowledgeable and customer-focused Technical Support Specialist to join our Hayward Commercial Aquatics team. The successful candidate will provide technical support for Hayward CAT Controllers and related commercial products. This role requires a strong understanding of swimming pool water chemistry, pH, and ORP, with prior CPO (Certified Pool Operator) experience preferred. Responsibilities include supporting customers and internal teams with expert product knowledge.

· Provide technical support for CAT Controllers and other Hayward Commercial products via phone, email, and in person.

· Assist with troubleshooting water chemistry issues related to pH, ORP, and sanitization on commercial pools using CAT Controllers.

· Support the Commercial Aquatics sales and service teams with technical product knowledge and field support when needed.

· Participate in conferences and customer site visits as required.

· Stay current with industry trends, product developments, and advancements in pool chemistry control technology.

· Solid understanding of swimming pool water chemistry, including ORP, and other key water balance parameters.

· CPO (Certified Pool Operator) certification preferred (or ability to obtain).

· Previous experience with CAT Controllers, or similar automated pool water chemistry control systems, is highly desirable.

· Excellent verbal and written communication skills.

· Customer service mindset with ability to build rapport with clients and partners.

· Ability to travel occasionally for off-site trainings, trade shows, and customer support.