End User Computing Technician - Level 1 (temporary)

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in Clemmons, NC.

The End User Computing Technician Level 1 is an entry-level support position on the End User Computing Services team responsible for supporting desktop and end-user computing functions across a site or region. The End User Computing Technician Level 1 is responsible for providing timely support and contributing to a positive end-user experience while ensuring that users adhere to standards and are compliant from a security, policy, approved software/device use, and license compliance perspective. Coordinates and delivers End User Support based on the incoming flow of service desk tickets and priorities set forth by the management of the End User Computing Services team.

· Provide in-person or remote desktop/end-user support services for Hayward employees, manufacturing computer systems, and warehouse operations systems.

· Performs installation of hardware and software as needed by the end users or as directed by the End User Computing leadership team.

· Provides support to and trains users in the use of Hayward IT solutions and services.

· Monitors and maintains system availability and stability.

· Prepares and maintains documentation for end-user training as well as network documentation used by the End User Computing team.

· Performs other duties as assigned, including:

o Windows Server administration

o Network service administration

· Provides support to and trains users in local area network usage, device and peripheral usage including endpoints, mobile devices, manufacturing floor systems, warehouse operations systems, scanners, telephony, and AV solutions.

· Responds to maintenance/service incidents and requests submitted by the end-user community.

· Participates as a resource on projects as tasks are assigned to them.

· Acts as smart hands to support the following Infrastructure Services activities

· Working knowledge of endpoint devices (PC’S, Macs, Mobile Devices - IOS & Android), Active Directory, Microsoft Windows Desktop operating systems and Server editions.

· Troubleshooting of PC’S, mechanical logic and network infrastructure.

· Outstanding customer service

· Must achieve A+ Certification within 12 months of accepting the position.

· Must achieve ITIL Foundation Certification within 18 months of accepting the position.

· Must achieve Azure Fundamentals certification within 18 months of accepting the position.

Education and Experience:

· Associate degree required.

· Bachelor’s Degree preferred.

Physical Requirements:

· Must be able to lift 25 lbs.

· Must be able to navigate stairs while carrying equipment up to 25 lbs.

· Normal job requirements include standing for long periods.

Work Environment:

· Office, Manufacturing Floor and Warehouse environments. Some facilities have upstairs offices within a manufacturing facility.