Technical Service Representative

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.  This position can be based in Mocksville, NC, North Kingstown, RI or Phoenix, AZ location. 

As a TSR, you will provide technical support to distributors, builders, dealers and pool owners on a timely basis via telephone and email. This position requires excellent verbal and written communication skills, computer literacy, and basic knowledge of plumbing, hydraulics and electrical functions.

In this role you will have the opportunity to:

• Assists callers and other correspondents with issues regarding equipment installation, operation and programming.
• Resolves incoming questions concerning pool product defects and replacements from customers by ascertaining the cause of the problem.
• Refers warranty service and repair issues to the appropriate recipients and follows up when needed to ensure that they are handled on a timely basis to meet customer needs.
• Collects service data from Field Service Partners and identifies trends and other areas of concern.
• Communicates potential product problems to Quality Control.
• Interfaces with District Technical Managers, District Sales Managers, Quality Control and Engineering on a regular basis.
• Performs all other duties as assigned by Supervisor.
• Able to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
• Able to write/generate reports, business correspondence and procedure manuals. Able to effectively present information and respond to questions from builders, servicers, dealers, end-users and potential customers.
• Able to calculate figures and amounts such as discounts, proportions, percentages, area, circumferences and volume.
• Able to apply concepts of basic algebra and geometry.
• In-depth knowledge of pool product line, plumbing, hydraulics, and electrical functions.

What you will need to be successful:

• Required high-school diploma or equivalent

• 3-5 years of relevant experience and/or training

• Bachelor's degree preferred  

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