Hayward Industries

  • Credit Manager

    Job Locations US-NJ-Elizabeth
    Posted Date 3 months ago(11/20/2018 10:26 AM)
    Job ID
  • Overview

    Hayward Pool Products, a division of Hayward Industries, Inc. is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Headquartered in Elizabeth, New Jersey, Hayward designs, manufactures and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, and energy solutions. In addition, the company designs, manufactures, markets and sells valves and other products that control the flow of fluids. 

    For over 80-years, Hayward has been enhancing pool ownership by manufacturing cutting edge, advanced pool and spa equipment. Hayward listens to our customers’ needs and makes sure they are implemented during the design and manufacturing process.  The goal is to become the preferred brand of choice with every residential and commercial swimming pool and spa.


    Position Overview:

    The credit manager position is accountable for the entire credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debts losses.


    • Maintain a department organizational structure sufficient to meet all goals and objectives
    • Properly motivate the credit and collections staff
    • Measure department performance with appropriate metrics
    • Provide for ongoing training of the credit staff
    • Manage relations with collection agencies
    • Manage relations with credit reporting agencies
    • Develop and standardize written policies and procedures related to the credit, collection and customer set up process
    • Manages the investigation of credit risks of ongoing and potential customers and the collection of amounts due to the organization for goods and services rendered
    • Interface with sales organization to communicate credit decisions and ensure timely review of new customers
    • Make credit decisions within assigned authority
    • Plan and organize activities of credit / customer set up team to ensure file reviews are completed timely / accurately
    • Initiate process improvement, including the investigation and implementation of enabling technologies, and quality reviews to simplify and improve productivity
    • Reviews referred incoming orders and determines whether customer is shipped or orders are placed on credit hold
    • Contacts and visits high profile and other accounts as needed for collection of past due balances and overall risk assessment
    • Negotiates payment plans and works with customers to obtain payment of outstanding balance
    • Reviews all collection accounts prior to placement with approved agencies
    • Monitors the A/R processes: calculations and records, including cash receipts, charge backs, lock box efficiencies and ACH activity
    • Prepares month end, quarterly and year end reporting of accounts receivable activity and bad debt reserve analysis
    • Comply with and respond to external auditor requests
    • Complete special projects as directed by management



    • Strong computer skills – Proficient in Word, Excel, PowerPoint
    • Experience with Masterpiece, AS400 and JPM is preferable
    • Vast understanding of credit reporting agencies (D&B / Equifax)
    • Proficient in reading / interpreting financial statements for the purpose of underwriting credit
    • Prior experience with UCC filings and personal guarantees
    • Excellent written and verbal communications
    • Ability to manage relationships both internally and externally
    • Strong audit background, problem solving and customer service skills
    • Able to work in a fast paced environment

    Experience and Education Requirements:

    • Minimum of 5-7 years in a supervisory role in a credit/collections department
    • Bachelor’s Degree in finance/accounting or related area

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