Hayward Industries

  • Technical Service Representative

    Job Locations US-CA-Pomona
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-1937
  • Overview

    Hayward Pool Products, a division of Hayward Industries, Inc. is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Headquartered in Elizabeth, New Jersey, Hayward designs, manufactures and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions. 

    For over 80-years, Hayward has been enhancing pool ownership by manufacturing cutting edge, advanced pool and spa equipment. Hayward listens to our customers’ needs and makes sure they are implemented during the design and manufacturing process.  The goal is to become the preferred brand of choice with every residential and commercial swimming pool and spa. 

     

    Positon Summary:

    Provides technical service via telephone to distributors, dealers and homeowners on a timely basis

    Responsibilities

    Major Tasks and Responsibilities:

    • Responsible for handling and resolving incoming questions concerning pool product defects and replacements from customers by ascertaining the cause of the problem.
    • Authorizes product repairs and replacements covered by product warranty and follows up on the problem to ensure it is handled on a timely basis to meet customer needs.
    • Completes all warranty paperwork and pro-rates warranties.
    • Collects service data from Field Inspection Reports and identifies trends and other areas of concern.
    • Communicates potential product problems to Quality Control.
    • Interfaces with Quality Control, Customer Service, the Outside Sales force and Engineering on a regular basis.
    • Performs all other duties as assigned by Supervisor.

    Qualifications

    Qualifications:

    • In depth knowledge of the pool product line, plumbing, hydraulics and electrical functions.
    • Excellent communication, problem-solving, and analytical skills.  Familiar with personal computer operation.
    • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
    • Ability to write reports, business correspondence and procedure manuals.  
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.  
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.  
    • Ability to apply concepts of basic algebra and geometry.  
    • Ability to define problems, collect data, establish facts and draw valid conclusions.
    • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

     

    Education and Experience:

    • Previous experience required in a customer service and technical problem-solving role, preferably in the pool industry
    • Bachelor's degree (B. A.) from four-year college or university preferred and three to five years related experience and/or training; or equivalent combination of education and experience.
    • In-depth knowledge of the pool product line, plumbing, hydraulics and electrical functions;
      or equivalent experience in another technical field.

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