Hayward Industries

  • Technical Support Representative

    Job Locations US-NC-Clemmons
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-1891
  • Overview

    Hayward Flow Control, a division of Hayward Industries, is a leading U.S. manufacturer of industrial thermoplastic valves, actuation and controls, instrumentation, filters, strainers, corrosion resistant pumps, bulkhead fittings and tank accessories and for use in water and wastewater treatment, chemical processing & transfer, chemical feed, aquatic/animal life support systems, mining, and other industrial processing systems. Hayward's thermoplastic flow control products can accommodate aggressive and corrosive environments, delicate ecosystems or the strictest chemical balances to keep water and life working together. Hayward Flow Control is an ISO 9001:2008 Certified manufacturer.

     

    We invite motivated Industry professionals to share our vision of new growth and product innovation. For consideration please apply on-line at http://careers-haywardnet.icims.com/

     

    SUMMARY:

    Supports customers and sales representative organizations by promptly handling all technical requests submitted for products on an ongoing basis to satisfy customer needs

    Responsibilities

    Major Tasks and Responsibilities:

    • Serve as the primary source of technical information for customers regarding applications, installation, operation, and problem resolution
    • Provide product selection recommendations based on specification and application requirements
    • Generate quotations in support of sales functions
    • Perform laboratory tests as required to resolve customer problems or questions regarding specific applications
    • Serve as single point of contact for customers and outside sales regarding information associated with warranty claims
    • Provide written technical solutions for product applications
    • Provide support services to the sales team
    • Other responsibilities as assigned

    Qualifications

    • Ability to read project specifications and provide product selection recommendations
    • Understanding of Actuators and Valves
    • Understanding of PLC systems and configuration
    • Understanding of Control Systems including BUS systems
    • Ability to read and understand electrical schematic data
    • Ability to read and understand electrical specification data
    • Technical product phone support and trouble shooting
    • Professional written and oral communication
    • Proficiency in all MS Office programs
    • Internet search option use and optimization
    • General office equipment
    • Professional phone etiquette
    • Sales presentation
    • Positive attitude
    • Commitment to providing solution bases service
    • Ability to follow written instructions and work independently
    • Some travel required
    • Spanish speaking preferred 

     

    Education and Experience:

    AA/AS (BA/BS preferred) degree in electronics or engineering discipline; verifiable experience in directly related field, or Technical School training may be substituted for degree requirements.

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