Hayward Pool Products, a division of Hayward Industries, Inc. is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Headquartered in Elizabeth, New Jersey, Hayward designs, manufactures and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions.
For over 80-years, Hayward has been enhancing pool ownership by manufacturing cutting edge, advanced pool and spa equipment. Hayward listens to our customers’ needs and makes sure they are implemented during the design and manufacturing process. The goal is to become the preferred brand of choice with every residential and commercial swimming pool and spa.
The Service Partner Support Specialist plays a significant role in shaping market perception of Hayward by providing trade customers with best-in-class support while managing more than $3 million in warranty claims per year. This includes:
The SPSS works independently and is empowered to make decisions. When needed, the SPSS collaborates and consults with other Hayward business groups such as the Technical Support Call Center, Engineering, R&D and RMA teams to ensure that they provide best-in-class support to internal and external customers.
Customer Service & Administrative
Serve as the primary point of contact for internal and external customers who need assistance with product warranty, claims and claim systems.
Warranty Policies, Process, and System Design
Serve as the company’s subject-matter expert regarding warranty policies, processes, and system design.
Support for Critical Functions
Provide internal and external support for warranty, training, and other critical functions.
This position requires the versatility to move seamlessly between a customer service/relationship building role to a troubleshooting systems role to an execution/production role.
Education and Experience:
Minimum high school diploma, 4-year degree preferred. Preferred 1 year experience in the pool industry, working directly with pool products, warranty claims and administration, along with experience executing a support function that serves internal and external customers. Ideal candidate will have had responsibility resolving complaints from external trade customers