Hayward Industries

  • Quality Assurance Manager

    Job Locations US-RI-N. Kingstown
    Posted Date 4 months ago(2/5/2018 1:38 PM)
    Job ID
  • Overview

    Hayward Pool Products, a division of Hayward Industries, Inc. is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Headquartered in Elizabeth, New Jersey, Hayward designs, manufactures and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions.

    For over 80-years, Hayward has been enhancing pool ownership by manufacturing cutting edge, advanced pool and spa equipment. Hayward listens to our customers’ needs and makes sure they are implemented during the design and manufacturing process.  The goal is to become the preferred brand of choice with every residential and commercial swimming pool and spa.


    Working at Hayward


    Position Overview:

    Leads all aspects of the Quality function for the Rhode Island facility.  Champions continuous improvement efforts, failure analysis, defect and variation reduction, problem-solving, and risk mitigation initiatives to maintain an effective Quality Management System (QMS) and ensure Hayward products meet or exceed customer expectations.  Responsible for establishing and maintaining a plant-wide quality assurance system and team that contributes to customer satisfaction and Hayward’s success.


    Major Tasks and Responsibilities:

    • Be the Quality Champion / Voice of Quality / Customer Advocate for Rhode Island facility.
    • Supervise and train QA/QC staff; determine workload priorities to support Operations and Design Engineering needs. Ensure that plant QA/QC is properly resourced to support customer needs, manufacturing operations, and product design/development.
    • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning and prioritizing workload and assigning and directing work force accordingly; appraising performance; rewarding and disciplining employees; addressing employee complaints and resolving problems.  
    • Ensure all internally manufactured parts, purchased parts and finished products conform to engineering prints and performance specifications and all non-conforming items are appropriately identified, quarantined, reviewed, and dispositioned. Ensure relevant parties (operations management, engineering, planning, supply chain, etc…) are informed and involved throughout this process.       
    • Serve as the site liaison and ensure full support for any Agency Audits or Regulatory Inspections of products manufactured by Rhode Island facility.                                                     
    • Support New Product Development and Sustaining Engineering efforts through active Quality department participation in assigned development projects.
    • Actively participate in the Product Change / Engineering Change (PCD/ECN) process as the QA review authority for the Rhode Island facility. Proactively review changes to ensure product quality/integrity/reliability are not compromised; work with change authors to resolve concerns and promptly report unresolved concerns to the Director of Global Quality.  Ensure First Article Inspections (FAI) are completed, documented, approved, and reported in a timely manner.
    • Actively participate as a member of the Rhode Island facility staff in meetings and activities.
    • Prepare and submit Quality department budgets and capital expenditure proposals for Rhode Island facility.
    • Ensure metrics (process capability, control charts, measurement quality) are established and used to monitor product quality, manufacturing performance, and drive continuous improvement. Actively investigate opportunities to apply or improve use of metrics throughout the facility.
    • Manage the Returned Goods Authorization (RGA) process, including overseeing evaluations and failure analysis of returned goods. Ensures that findings are documented and regularly reported to appropriate functions/personnel using FRACAS or other database systems.
    • Encourage and support use of effective, disciplined problem-solving processes (Shainin Red-X) to develop root-cause analyses, effective corrective actions, and process improvement.
    • Ensure consistent monitoring of supplier performance through use of Supplier Scorecards for critical suppliers. Maintain regular contact with current suppliers and evaluate potential new suppliers as appropriate.
    • Ensure appropriate supplier quality requirements are established and consistently applied to ensure conformance to established requirements for all supplied parts, components, or systems. Actively pursue Supplier Corrective Action Responses (SCARs) for systemic or significant failures.
    • Maintain active and effective calibration and testing programs.
    • Recommend actions or policies that result in improved quality, efficiency, cost reduction, or profitability for the company.
    • Interact with Technical Services and Sales personnel to investigate, understand, and resolve customer / field complaint issues. Provide feedback to Rhode Island facility Operations on issues resulting from manufacturing non-conformances and request formal corrective action when appropriate.    
    • Prepare a monthly Plant Quality Report for Rhode Island facility. At a minimum, this report shall examine Product Warranty rates and costs, Scrap and Rework rates and costs, and Supplier Quality.  
    • All other reasonable duties, as assigned.


    Supervisory Responsibilities:

    Responsible for and manages all aspects of the Quality function for Rhode Island facility.  Directs/coordinates the activities of carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Must closely interact with the Rhode Island facility Operations Manager and staff, Product Managers, Engineering staff, and Quality Managers in other Hayward facilities.  Responsibilities include interviewing, hiring and training employees; planning and prioritizing workloads; assigning and directing the Quality department workforce to support Operations and Engineering needs; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.




    Excellent written and verbal communication skills are required.  Must have demonstrated strong leadership, interpersonal, decision-making, and planning skills.  Must be familiar with swimming pool equipment, applications, and industry standards.

    Must demonstrate knowledge of and ability to properly apply:

    • Statistics and Statistical Process Control;
    • Quality Systems and standards;
    • Metrology and GD&T standards;
    • Inspection and Control methods, techniques, and documentation;
    • Problem-Solving methodologies;
    • Product Development processes. 

    Must be able to read and interpret blueprints/schematics.  Must be knowledgeable of product assembly processes; strongly desire knowledge/experience in Electronics manufacturing.  Must be familiar with product Regulatory and Agency compliance (e.g., UL, (C)UL, CE, NSF, etc…) requirements and procedures.     


    Education and Experience:

    Bachelor’s degree (B.S./B.A.) from four-year college or university, preferably in a technical field (Engineering, Science, or Math), required with minimum 5 years related experience in Manufacturing Quality, Operations, and/or Engineering.     

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