Hayward Pool Products, a division of Hayward Industries, Inc. is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Headquartered in Elizabeth, New Jersey, Hayward designs, manufactures and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions. For over 80-years, Hayward has been enhancing pool ownership by manufacturing cutting edge, advanced pool and spa equipment. Hayward listens to our customers’ needs and makes sure they are implemented during the design and manufacturing process. The goal is to become the preferred brand of choice with every residential and commercial swimming pool and spa.
The Technical Service Supervisor will lead a team of contact center employees by serving as a resource, escalation point, and owner of key operational decisions/functions. Focus will be on managing the workforce and ensuring an efficient, customer-focused operation.
Directly manage a staff of Technical Service Representatives who are supporting consumers, trade customers, and Hayward field staff. This includes:
Education & Experience
Bachelor degree or equivalent experience in a business related field required.
5-7 years experience in a business related field (preferably a contact center environment), with a focus on working directly with customers and direct reports, either in the field or in a business setting; previous experience working in a support function serving internal and external customers.
Skills & Abilities