The Service Dispatch Coordinator (SDC) is responsible for ensuring a seamless, close-the-loop service experience for dealers/builders, servicers, and consumers. This includes:
The SDC may be responsible for additional tasks, such as Order Entry and Outbound Calling.
The SDC works independently, and is empowered to make decisions. As needed, the SDC collaborates with other Hayward business groups to ensure best-in-class support for all internal and external Hayward customers.
Close-the-Loop Service Calls
The SDC may also be responsible for such additional tasks as:
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Education: Required high-school diploma. Preferred 4-year degree or equivalent experience, preferably in a business-related field.
Experience: Preferred 1+ years experience in a customer service or dispatch role, supporting internal and external customers.
Skills: Advanced computer skills including Microsoft Word, Excel, PowerPoint and Lotus Notes or similar e-mail application. In-depth knowledge of swimming pool products, their application, use & care, and repair.
Abilities: Creative thinking and problem solving, customer service focus, collaborating with internal and external business partners, working through others to achieve results, and teamwork.